Shipping

We have arrangements in place with a selection of shipping and courier services to meet local and international customer shipping needs.

Our standard P&H is $7.95 flat rate Australia-wide for orders up to 500g. International P&H rates are calculated at checkout.

Free Order Tracking

Orders are dispatched with tracking numbers.  You will receive free dispatch and delivery notifications by TXT, SMS or email  and can track the progress of your order by logging directly into your account. 

Order Changes

If you have any changes you'd like to make to an order, or wish to add something else after you've made payment just let us know and we'll be able to fix that up for you providing your order has not been dispatched.

If you have placed two separate orders and paid shipping both times, don't worry. We'll probably notice and then refund you the shipping costs for one of those orders.  It's best to let us know though, just in case.

Order Errors

If an error has been made with your order (it's rare but it can happen!) just let us know and we'll do our best to promptly resolve it.  

Packaging

Deliveries are generally packaged in cardboard mailer boxes with eco friendly, recyclable and biodegradable packing material. For larger deliveries we re-use cardboard boxes. We remove as much pre-existing plastic tape that is possible without compromising the structural integrity of the box. Parcels are sealed using ‘wet’ paper tape and addressed using paper labels.

We also use HeroPack Home Compostable Mailers for small items.

International

Our easy and reliable international service includes free tracking. Once dispatched parcels are delivered in approximately 4 to 20 days depending on your location.

Please note, you may have to pay import duties depending on your country’s import laws.

All prices are in Australian dollars.

Customs and Import Taxes

Buyers are responsible for any customs duties and import taxes that may apply. Please check the laws for your country.