Shipping

We have arrangements in place with a selection of shipping and courier services to meet local and international customers shipping needs.

Our standard P&H is $6.95 flat rate Australia-wide for orders up to 500g. International P&H rates are calculated at checkout.

Free Order Tracking

You can track the progress of your order by logging directly into your account. Dispatch and delivery updates will also be forwarded to you by email, TXT or SMS.

Order Changes

If you have any changes you'd like to make to an order, or wish to add something else after you've made payment just let us know and we'll be able to fix that up for you providing your order has not been dispatched.

If you have placed two separate orders and paid shipping both times, don't worry. We'll probably notice and then refund you the shipping costs for one of those orders.  It's best to let us know though, just in case.

Order Errors

If we've made a mistake (it's rare but it can happen!) just let us know and we'll ship you anything that was missing My order didn't arrive If your order takes longer than expected, please let us know and we'll work with you to resolve this problem.

Packaging

We are constantly on the look-out for innovative ways of reducing our carbon footprint.

Deliveries are generally packaged in cardboard mailer boxes with eco friendly, recyclable and biodegradable packing material. For larger deliveries we re-use cardboard boxes. We remove as much pre-existing plastic tape that is possible without compromising the structural integrity of the box. Parcels are sealed using ‘wet’ paper tape and addressed using paper labels.

International

Our easy and reliable international service includes free tracking. Once dispatched parcels are delivered in approximately 4 to 20 days depending on your location. Please note, you may have to pay import duties depending on your country’s import laws. All prices are in Australian dollars.

Customs and Import Taxes

Buyers are responsible for any customs duties and import taxes that may apply. Please check the laws for your country.